Getting your customers to click the buy button and pay for their purchases is only half the task. Beyond the buy button, you still have to deliver on the promise of great service and delivery. Brightpearl helps ecommerce businesses with just that - by consolidating all orders, allocating inventory and fulfilling orders automatically, you’ll minimize human error and save precious time, which can be spent on merchandising, branding and driving your conversion rates. Give yourself control over your business and build a scalable business from the start.
US and UK online retailer
Electric Tobacconist frees up time to spend on optimizing the customer journey
“Two years ago we were processing 1300 orders a month, and post-Brightpearl, we’re processing approximately 25,000 orders a month. Having Brightpearl in the center of our platform, running smoothly, sitting between our online store and fulfillment systems, allows us to not have to worry about the operational efficiency, but rather focus on what we do best as an online retailer: the customer journey.”
Large UK online retailer
Love Shopping Direct processes orders twice as fast with Brightpearl
“With Brightpearl, we don’t just meet our customer delivery expectations, we’re now exceeding them, with an experience that both surprises and delights our shoppers. It has become a key competitive differentiator for our brand.”
US retailer selling on multiple online channels
Priority Tire Outlet enables flexible order fulfillment options with Brightpearl
“The tires we have in our own warehouses and the ones that we dropship from our vendors need to be managed completely differently - and we can do that with Brightpearl. So if an order comes in and it’s for one of the tires we carry in our warehouses, we fulfill it ourselves via Brightpearl and our warehouse system. But if it’s for any other product that our vendors carry, it bypasses our warehouse team completely and is handled entirely through Brightpearl.”
All orders are aggregated into one single back office system in real time, ensuring you have a consistent order workflow, centralized processes and a seamless shopping experience for your customers. Channels are updated with critical information including shipping updates, tracking references and order status updates, ensuring your customers are kept informed every step of the way. Brightpearl also syncs inventory with all of your sales channels within seconds, ensuring your customers are never disappointed due to incorrect inventory availability.
Automatically fulfill and invoice orders, freeing-up more time to be spent on serving customers, selling more and growing your ecommerce business with efficiency. Brightpearl’s automation requires no IT resources or coding to set it up or modify rules, ensuring you can start automating your business and order-to-cash workflows in full - right from the start.
Allow your customers to run the returns process by simply shipping their orders back to you. With Brightpearl’s warehouse management system, you can automatically initiate the sales credit process on receipt of returned items. Your asset values are always up-to-date, while inventory is instantly made available for resale. And in the event of an item not being fit for resale, you have the opportunity to specify whether it should be written off, or put into a quarantine location for assessment later on.
Brightpearl integrates with major ecommerce platforms and marketplaces through high-performance native connectors. Also, our deep API access and support allow you to integrate Brightpearl into your unique business technology stack.
Fully integrated replenishment and purchasing, linking current inventory levels and sales performance to reordering, to ensure you’re meeting demand.
Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage online sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.
Learn more about how Brightpearl can help you scale your ecommerce business profitably with a personalized demo from our business experts.