Creating a memorable shopping experience for your customers helps create the type of loyalty you need to build your brand. Whether it’s ensuring effective communication or making the buying process as easy and efficient as possible, it’s critical to provide what your customers need, when they need it. But when staff are spending their time manually managing their daily tasks, it’s easy to lose focus on what matters most - your customers.
Brightpearl offers an easy to use point of sale solution that integrates with all other areas of your back office - inventory, accounting and CRM - so the information you need is in one place. Using Brightpearl POS, empower your sales team with all of the inventory and customer information they need to engage more effectively, drive more sales and create a satisfying shopping experience.
British lifestyle brand
Cabbages & Roses gains business-wide insight with Brightpearl’s all-in-one retail operations platform
“We can see which products we want to move quickly because we’ve had them for a long time and which days are busier. We also monitor the impact of a new delivery, and if we have a spike in sales, we can check things out like what the weather was like that day. Looking at the product reports will also impact our product development. If we’ve had a lot of returns for a product, we’ll investigate why and possibly stop producing that item, change the design, or work with the manufacturer on improving the quality.”
B2B and B2C jewelry brand
Alex Monroe streamlines order fulfillment from weeks to days
“With the Brightpearl POS, the most important thing for us is that we can spend less time looking at the screen, and more time looking at our customers. We can have a conversation with them, show them the jewelry and get them involved with what we do here.”
Multichannel apparel business
Oaklandish experiences 25-35% growth annually with Brightpearl POS
“With Brightpearl, we can spend more time on growing the business rather than running operations.”
With Brightpearl’s portable point of sale, staff can look up product availability and information across warehouses and stores quickly, providing your customers with a frictionless in store experience.
Automatically download orders placed from any channel and store them in one centralized system. As inventory levels adjust, the details are updated automatically and linked to your accounting, so your staff have a complete view of your customers from every sale.
Know exactly what inventory is where with a real-time inventory sync between Brightpearl and your ecommerce store. Define delivery and pickup SLAs for items to be automatically transferred from another location or purchased from a supplier if they aren’t immediately available for pickup.
Brightpearl tracks each return back to its original sale for you to then decide whether it should be resold, written off or analyzed for damages. By integrating with PayPal Here, payments and accounting transactions are handled automatically for every sale, return and exchange.
Brightpearl’s integrated CRM ensures all orders, call notes and emails are logged against the right contact record. Anyone on your team can see a complete timeline for each customer relationship so you can maintain a customer-first approach every time.
Know exactly how your store is performing with real-time reports around inventory, sales and financials. Analyze each area of your business by segmenting the insights you need like who are your most profitable customers, what are your best and worst selling products, and which are your highest and lowest performing stores.
Learn more about how Brightpearl can help you improve and grow your brick and mortar store profitably with a personalized demo from our business experts.